Before contacting us
Restart the app, check your connection, and note the app version, device, and steps that caused the issue. Never send tokens, passwords, or sensitive photos.
CatDex
CatDex Support
Help, common questions, and official CatDex contact information.
Photos and analysis
Check Camera and Photos permissions. If analysis fails, try a clear image with one visible cat and always review suggested details.
Card generation
Generation can take up to a minute. Keep your connection active and do not start a second request. A permanent failure should not consume another credit.
Purchases and restore
Purchases, renewals, and refunds are managed by the store. Use “Restore purchases” in the app with the same Apple or Google account used for purchase.
Data deletion
Use Privacy and Data in the app for available controls. If remote deletion is unavailable in your version, send a request to the official privacy contact. Store subscriptions must be cancelled separately.
Contact
Privacy and account
Use the official privacy contact for data requests. Do not include tokens, passwords, or unnecessary content.
Privacy policy